Acer appoints Regenersis

Acer has appointed Regenersis as Acer South Africa’s outsourced repair centre of all Acer group products.

Regenersis is one of Acer EMEA’s strategic service partners, providing a various range of services in UK, Sweden and Poland fromsSmartphone repairs to motherboard components level repairs. Regenersis  is a strategic outsourcing partner to many of the world’s leading consumer technology companies. and provides specific core competencies which complement Acer’s own advanced technical and operational know how.

Regenersis will be the repair centre supporting the whole range of Acer group products from notebooks, netbooks, desktops, projectors, LCD monitors to tablets. It will provide  a highly functional, easy to reach walk-in centre for customers for both in warranty and  after warranty services.

Acer has taken this opportunity to implement a state of the art industrial process allowing fast and smooth handling of units.

“We are very pleased to be partnering with a global leader such as Regenersis which will enable us to further develop a lasting and valuable relationships with our customers going forward,” says Dave Malherbe, Acer Africa Country Service Manager. “We would like to thank our customers for their patience during the start-up period, which has now been successfully completed. Acer has implemented this service model towards improvement of customer satisfaction and is confident that services going forward will ensure that our valuable Acer customers will benefit from the combined Acer and Regenersis value added and professional services.”

In the event of a repair to their Acer devices, Acer is confident that this setup will ensure a streamlined and satisfying customer experience.

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