Acer appoints Regenersis

Acer has appointed Regenersis as Acer South Africa’s outsourced repair centre of all Acer group products.

Regenersis is one of Acer EMEA’s strategic service partners, providing a various range of services in UK, Sweden and Poland fromsSmartphone repairs to motherboard components level repairs. Regenersis  is a strategic outsourcing partner to many of the world’s leading consumer technology companies. and provides specific core competencies which complement Acer’s own advanced technical and operational know how.

Regenersis will be the repair centre supporting the whole range of Acer group products from notebooks, netbooks, desktops, projectors, LCD monitors to tablets. It will provide  a highly functional, easy to reach walk-in centre for customers for both in warranty and  after warranty services.

Acer has taken this opportunity to implement a state of the art industrial process allowing fast and smooth handling of units.

“We are very pleased to be partnering with a global leader such as Regenersis which will enable us to further develop a lasting and valuable relationships with our customers going forward,” says Dave Malherbe, Acer Africa Country Service Manager. “We would like to thank our customers for their patience during the start-up period, which has now been successfully completed. Acer has implemented this service model towards improvement of customer satisfaction and is confident that services going forward will ensure that our valuable Acer customers will benefit from the combined Acer and Regenersis value added and professional services.”

In the event of a repair to their Acer devices, Acer is confident that this setup will ensure a streamlined and satisfying customer experience.

Comment on This Article

Your email address will not be published. Required fields are marked *

Contact Us

Tel: (011) 233 6300

0861 223 772 (0861 acersa) – Sales

0861 653 653 – Acer Support

0861 111 222 – PB Support

087 151 3400 – Inbound VoIP

 

Fax: (011) 233-6200

 

Physical Address

Acer House

11 Naivasha Road

Sunninghill

Sandton, 2190

 

Postal Address

Private Bag X28

Halfway House

1685

read more

About Us

Since its founding in 1976, Acer has achieved the goal of breaking the barriers between people and technology.

Globally, Acer ranks No. 2 for notebook PCs (Source: Gartner data Q3 2011).

A profitable and sustainable Channel Business Model is instrumental to the company’s continuing growth, while its multi-brand approach integrates Acer, Gateway, Packard Bell, and eMachines brands in worldwide markets.

Acer designs environmentally friendly products and has established a green supply chain through collaboration with suppliers.

Acer is proud to be a Worldwide Partner of the Olympic Movement, including supporting the Vancouver 2010 Olympic Winter Games and London 2012 Olympic Games.

The Acer Group employs 8 000 people worldwide. Revenues for 2010 reached US$19.9-billion.

Visit www.acer-group.com for more information.
© 2011 Acer Inc. All rights reserved. Acer and the Acer logo are registered trademarks of Acer Inc. Other trademarks, registered trademarks, and/or service marks, indicated or otherwise, are the property of their respective owners.

read more

Our People

Damien Durrant: Country Sales Manager of Acer Africa

Leslie Smythe, Head of Acer Group Retail Channel

Celeste Gibbens: Marketing Manager of Acer Africa

read more